Frequently Asked Questions

Placing an order is easy! Simply browse our products, add items to your cart, proceed to checkout, fill in your delivery information, choose your payment method, and confirm your order. You'll receive an email confirmation once your order is placed.

You can modify or cancel your order within 1 hour of placing it, as long as it hasn't been processed for shipping. Please contact our customer support immediately at +254 768 662 078 or email info@julius-tech.com with your order number.

Once your order is shipped, you'll receive a tracking number via email and SMS. You can also track your order by logging into your account and viewing your order history.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We'll arrange for a replacement or refund immediately. Please keep the original packaging for inspection purposes.

We offer multiple delivery options:

• Local Pickup - Free - Pick up from our store in Nairobi
• Nairobi CBD - Free - Delivery within the Central Business District
• Up to 5 km from store - KSh 300
• Up to 10 km from store - KSh 500
• Up to 20 km from store - KSh 700

Delivery times vary by location:

• Nairobi: 1-2 business days
• Kiambu, Machakos, Kajiado: 2-3 business days
• Other major towns: 3-5 business days
• Remote areas: 5-7 business days

You'll receive a tracking number once your order is dispatched.

Yes! We offer free shipping on all orders over KSh 50,000. Local pickup and Nairobi CBD delivery are always free.

You can change your delivery address within 1 hour of placing your order. Contact our customer support immediately with your order number and new address.

We accept the following payment methods:

• M-Pesa - Pay via M-Pesa (STK Push sent to your phone)
• Cash on Delivery - Pay when you receive your order
• Pay at Store - Visit our store to complete payment
• Bank Transfer - For corporate orders

Absolutely! We use industry-standard encryption and security measures to protect your payment information. We do not store your payment details on our servers.

After placing your order, you'll receive an M-Pesa STK Push on your registered phone number. Enter your M-Pesa PIN to complete the payment. You'll receive a confirmation once payment is successful.

We offer a 14-day return policy for unused products in their original packaging. To initiate a return:

• Contact our customer support within 14 days of delivery
• Provide your order number and reason for return
• Ensure the product is unused and in original packaging
• We'll arrange for pickup or provide return instructions

Yes, all our products come with manufacturer warranty. Warranty periods vary by brand and product type:

• Laptops & Desktops: 1-2 years
• Monitors: 1-3 years
• Accessories: 6 months - 1 year
• Bags & Cases: 6 months

Contact us for specific warranty information for your product.

To claim warranty, contact our customer support with your order number and a description of the issue. We'll guide you through the warranty claim process. Please keep your proof of purchase and original packaging.

Absolutely! We only sell 100% authentic products from authorized distributors. All our products come with original manufacturer warranties and are sourced directly from the brands or their authorized partners.

Yes, we offer special pricing for bulk purchases and corporate orders. Please contact our sales team at sales@julius-tech.com or call +254 768 662 078 for a customized quote.

Yes! If you're looking for a specific product that's not listed on our website, please contact us. We have access to a wide range of products through our network of suppliers and can often source items on request.

Click on the "Account" icon in the top right corner and select "Register". Fill in your details to create an account. You can also create an account during checkout by checking the "Create an account" box.

Creating an account gives you:

• Faster checkout with saved information
• Order tracking and history
• Exclusive offers and discounts
• Newsletter subscription for updates
• Wishlist to save favorite products

Click on "Login" and then "Forgot Password?" Enter your email address, and we'll send you a link to reset your password. Follow the instructions in the email to create a new password.